REFUND & CANCELLATION POLICY

Effective Date: September 2024   ·   Last Updated: May 2026

At Noel & Company LLC, we are committed to the success and satisfaction of every client. We have designed the following policy to be fair, transparent, and respectful of both parties’ time and investment.

1.  Introductory Sessions

• Complimentary introductory sessions included with any package purchase are non-transferable and must be scheduled within 30 days of package activation.

• Standalone introductory sessions, if offered, are non-refundable once confirmed.

2.  Coaching Packages

• All coaching package purchases are final. Refunds are not issued once a package has been activated and the first session has been delivered.

• If you are dissatisfied with your experience, we encourage you to contact us directly so we may address your concerns.

3.  Cancellations & Rescheduling

• We require a minimum of 48 hours’ notice to cancel or reschedule a session without penalty.

• Cancellations made with less than 48 hours’ notice will result in forfeiture of that session.

• No-shows without prior notice will be counted as a completed session and will not be refunded or rescheduled.

4.  Package Transfers

• Coaching packages are non-transferable to another individual without prior written approval from Noel & Company LLC.

5.  Organizational & Consulting Engagements

• Cancellation terms for organizational consulting are governed by the individual service agreement executed at the time of engagement.

• Deposit payments toward consulting retainers are non-refundable unless otherwise specified in writing.

6.  Exceptions

• Noel & Company LLC reserves the right to make exceptions at its sole discretion in cases of documented medical emergencies or extenuating circumstances.

• Any approved exceptions will be communicated in writing.

7.  Contact

Email: info@noelandcompanyllc.com